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American Express reveals new functionalities för traveller care

American Express Global Business Travel (GBT) today announced several new functionalities for its flagship traveller care solution EXPERT CARE. This innovative web based tracking solution locates all travellers worldwide, visualises which are closest to a potential travel disruption and enables travel and risk managers to not only locate impacted travellers but also communicate with them in real- time. In addition to email and SMS, GBT has now launched a new traveller-facing mobile application in Europe that provides an intuitive interface through which travellers can communicate with travel or security managers.

Another new enhancement to EXPERT CARE is the integration of near real-time flight status and tracking information, so travel managers can see flight delays and disruptions within the EXPERT CARE platform as they happen. By layering flight status and tracking information into the EXPERT CARE platform and integrating it with traveller itinerary data, travel managers now have the information at their fingertips to be truly proactive in managing disruptions. They can use EXPERT CARE to visualise all travellers on delayed or canceled flights, and communicate with impacted travellers over familiar channels with greater ease and speed than ever before.

In addition, GBT has introduced a new asset management feature for the product, which allows companies to quickly locate and communicate with employees at specific corporate locations when a disruption occurs. EXPERT CARE also incorporates American Express® Corporate Card transaction data, providing additional information to pinpoint a traveller’s location during an emergency. The functionalities enable travel managers to be armed with the tools they need to keep employees informed,wherever they are.

“As business becomes increasingly global and corporations make investments in corporate travel to drive growth, employee care continues to be a top priority for GBT customers worldwide,” said Philippe Chereque, Chief Commercial and Technology Officer, American Express Global Business Travel. “Our aim is to provide an end-to-end solution that makes fulfilling this duty of care obligation as simple as possible – regardless of whether employees are at the airport or in the office.”

GBT also announces an expanded partnership with iJET International (iJET®)., a leading provider of risk management solutions. Through this partnership, GBT customers using EXPERT CARE will be able to select from of a wide range of travel risk management and response capabilities iJET offers and benefit from fully-customised and flexible solutions designed specifically to address their company’s travel patterns and ensure safety throughout every stage of the traveller’s journey.

For instance, travel managers can now have access to dedicated hotline services 24/7, can take advantage of iJET’s security and medical response capabilities as unforseen events may arise, as well as benefit from iJET’s assessment evaluations and benchmarking tools to better understand situations and the risks associated with specific regions once travellers arrive back to their origins safely.

“American Express Global Business Travel is a well-respected leader and driving force in the travel management community,” said Theresa Thomas, Vice President Travel Partnerships, iJET International Inc. “We share GBT’s commitment to providing customers with the expertise, insight and flexibility to enhance their travellers’ experiences. We look forward to working closely with GBT to deliver integrated travel risk management services and enable continued growth for our customers as their needs evolve.”

------------------------------------------------------------------------------------------------About American Express Global Business Travel

American Express Global Business Travel enables corporations and empowers business travellers with insights, connections and exceptional customer service on a global scale. Through technology and information, American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimise the return on their and meetings investments.

 

American Express Global Business Travel has operations and network partners in nearly 140 countries worldwide with approximately 12,000 employees. American Express Global Business Travel ranked first among corporate travel providers in the 2015 Corporate Travel 100 (“CT100”), an annual listing compiled by Business Travel News which ranks companies with the largest volume of U.S. air bookings. Learn more about how American Express Global Business Travel connects the world at www.amexglobalbusinesstravel.com and twitter.com/amexgbt.

American Express Global Business Travel (“GBT”) is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries (“American Express”). “American Express Global Business Travel”, “American Express” and the American Express logo are trademarks of American Express, and are used under limited license.