onsdag 5 januari 2011 | Flight's/tickets
Expedia has dropped tickets for American Airlines flights from its listings
Expedia Inc. has dropped tickets for American Airlines flights from its listings, according to a statement on the airline's website, the latest development in a feud between the airline and online travel agencies.
American Airlines thanked customers for their continued loyalty in the wake of a commercial dispute with two online travel agencies, Expedia and Orbitz, that is preventing American Airlines fares from being featured on those sites.
American Airlines said it has seen a year-over-year increase in its overall ticket sales since December 21, when it removed its schedules and airfares for American Airlines and American Eagle flights from Orbitz.com and websites powered by Orbitz.com, and since December 23, when Expedia.com began listing American's flights and schedules by lower in the search display than those of other airlines.
While the year-over-year increase in ticket sales is roughly comparable to that seen earlier in December, AA has noted a shift in ticket sales to other channels, notably online travel agencies, such as Priceline.com, and referrals from metasearch engines, such as Kayak.com, as well as increased volume on its own website, AA.com.
"Our results to date show that consumer choice is alive and well and that our customers continue to have thousands of options to purchase American's competitive fares and convenient schedules," said Derek DeCross, American's Vice President and General Sales Manager. "It is also clear to us that other online travel sites and traditional travel agencies are capitalizing on this market opportunity to gain business."
DeCross reiterated that American is committed to working with all distribution channels, including traditional travel agencies, online travel agencies and global distribution systems, to benefit from adopting its direct connection model, powered by Farelogix, which delivers to travel agencies and their customers more customized travel choices and options. There is no cost to tap into American's direct connection.