Global engagement and marketing agency MCI announces the results of its customer satisfaction survey. The company’s Net Promoter Score (NPS) reached 65, which is 7 per cent higher than the previous year. It results from MCI’s dedication to customer relationship and its ongoing strategy to allow the client audience to influence, interact and be immersed in the conversation.
The latest MCI customer attitudes survey demonstrates 98 per cent of positive responses, which shows a high level of satisfaction with the company’s engagement solutions, including live and virtual events, consulting and community solutions, and strategic and digital communications.
Sebastien Tondeur, MCI Chief Executive Officer, says: “At MCI, we fuse a strong customer service culture and promote a client-focused approach. We drive people engagement through the unique fusion of human insight with data insight. The satisfaction survey is an essential indicator of how our customers value our services, rate our performance and are willing to recommend us. We are a people’s business, and relevant data helps us build a human-to human model of communication with our customers.”
Through customer satisfaction survey, MCI tracks and measures relational and transactional clients satisfaction to manage and enhance the agency’s service offering. The survey is performed annually to ensure a high level of support for customers continuously. The results are the key metrics of business success.